AODA Compliance

Réseau ACCESS Network is committed to treating all people with dignity and independence while ensuring equal access to our harm reduction and health services. We will prevent and remove barriers to accessibility while meeting requirements under the AODA.

Current Accessibility Features

Physical Access

• 2 Wheelchair-accessible entrance doors with ramp access to main floor Harm Reduction space
• Accessible washrooms on main and 4th floors
• Elevator access to 1st and 4th floor
• LED lighting to reduce eye strain
• Monthly ergonomic assessments
• Clear pathways and adequate space for mobility devices

Emergency Preparedness

• Emergency evacuation stretchers on each floor
• Emergency maps and infographics
• Staff responsible for assisting clients with accessibility needs during evacuations
• Multiple accessible entrances and exits

Implementation Timeline

2024 Priority Actions

• Annual website WCAG 2.0 Level AA compliance review
• Update service animals and support person in accessibility policies
• Implement formal service disruption notification protocol
• Install a feedback box on the main floor (currently accessible on 4^th floor)
• Update comprehensive emergency assistance training for staff
• Update job postings with accommodation statement
  “Réseau ACCESS Network is committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify the agency, and we will work with you to meet your needs.”

2025 Planned Updates

• Annual website WCAG 2.0 Level AA compliance review
• Review and enhance Human Rights Code training
• Annual review and update of all accessibility policies
• Incorporate regular accessibility refresher training
• Create a documented process for accessibility incidents
• Implement return-to-work protocols for disability

2026-2027 Goals

• Annual website WCAG 2.0 Level AA compliance review
• Enhance wayfinding signage for navigation
• Annual review and update of all accessibility policies
• Develop the next multi-year accessibility plan

Compliance Readiness

Training & Onboarding

• AODA training is mandatory for all new staff
• Training tracked through HR software
• Basic emergency procedures documented with maps and infographics

Physical Accessibility

• Multiple accessible entrances with elevator access
• Accessible counters in 4th floor clinics
• LED lighting to reduce eye strain
• Monthly ergonomic assessments
• Regular equipment maintenance checks
• Stretchers available on each floor

Communication & Services

• Audio and video format documents are available upon request
• Feedback mechanisms through the website and feedback boxes
• Clear request process through Circle of Care Coordinator
• Accommodation policy in place for employees

Action Plan for Compliance

Training Framework

Core Components

• AODA requirements
• Human Rights Code as it pertains to disabilities
• Emergency response procedures
• Customer service standards
• Accommodation practices

Documentation Requirements

• Track completion through HR software
• Maintain training records
• Document individual accommodation needs
• Record refresher training dates

Service Standards

Communication

• Multiple feedback mechanisms
• Alternative format availability
• Clear service disruption protocols
• Accessible documentation upon request

Employment Practices

• Accessible recruitment processes
• Workplace accommodation procedures
• Individual emergency response plans
• Modified work programs when needed

Monitoring and Review

Annual Assessment

• Policy review and updates
• Training requirement evaluation
• Physical space assessment
• Emergency protocol verification

Responsible Parties

• Management oversight
• Executive Director approval
• Joint Health and Safety Committee Involvement
• Regular staff input and feedback

Accessible formats of this document are available upon request.