Manager of Consumption and Treatment Services

(1.00 fte – 35 hours per week)

The Manager of Consumption and Treatment Services is to oversee day-to-day operations, manage front-line staff, coordinate supports provided to clients.

The position is responsible for the following:

  • Fulfil the role of Responsible Person in Charge
  • Recruits, selects, orients, trains, motivates and manages performance of program staff
  • Develop, implement, monitor & evaluate work plans & program budgets
  • Assure reports and ongoing applications are completed & timely submitted
  • Ensures appropriate policies and procedures are current and followed
  • Represents program & maintains and strengthens existing community partnerships
  • Seeks client input on service delivery to ensure appropriate responsiveness
  • Responds to client and community complaints
  • Act as spokesperson to media requests on issues of key affected populations and program

The successful candidates:

  1. Required – Registered Nurse, Social Worker, or Primary Care Paramedic in good standing with appropriate governing body.
  2. Years of relevant management experience an asset
  3. Clear vulnerable sector police record check
  4. First Aid/CPR-BLS / CPI and Naloxone training.
  5. Works from a trauma-informed approach and practice
  6. Ability to provide culturally safe service delivery for all those accessing services.
  7. Demonstrated knowledge of Indigenous communities and organizations as well as an understanding of the effects of intergenerational trauma on Indigenous persons
  8. Superior communication skills, including written and verbal presentation skills, diplomatic and effective liaison and interpersonal skills
  9. Knowledge and skills related to working with individuals who may be vulnerable and marginalized, challenges related to trauma, mental health, addictions and homelessness
  10. Work from a model of anti-racism/anti oppression, sex positivity, and principles of harm reduction

Bilingual (French/English) candidates or those of Indigenous descent will be given priority consideration for this position if found qualified.

The full job description is located below. Interested applicants are asked to submit a resume with a cover letter by the closing date of Sunday, September 5, 2021, to the Executive Director @ [email protected].  Please include “job posting” in subject box.


We regret that only those candidates selected for an interview may be contacted. No phone calls please.


633.0               JOB TITLE                    MANAGER OF PROGRAMS AND SERVICES (Staff) |  Gestionnaire de programmes et de services.


REPORT AND ACCOUNTABLE TO:      Executive Director


Reporting to the Executive Director, the Manager of Programs and Services provides overall program management to specific agency programs and service initiatives including the Women’s HIV AIDS Initiative, Education, Gay Men’s Sexual Health, Volunteer & Community Resources,  and Outreach Programs to ensure that programs and services are successfully meeting its mandate. They assist the Executive Director in managing the organization and its staff and will act as Executive Director in the absence of the incumbent.


 Programs and Services

 Ensures that department work plans are prepared and consistent with agency mandate and policies.

  1. Develops, implements, and manages department work plans and budgets to support the agency’s strategic plan.
  2. Responsible for the completion and timely submission of relevant funding reports and applications to the Executive Director.
  3. Prepares formal and informal reports related to programs and services.
  4. Responsible for ensuring agency policies and procedures are current and followed, and assists in the development or modification as appropriate.
  5. Develops and maintains partnerships and network with community groups and other agencies to foster cooperation around client services and issues.
  6. Represents the agency on community or advisory boards when appropriate.
  7. Develop, coordinate, promote and oversee the delivery of HIV/HCV educational programs, materials and presentations within the Sudbury and Manitoulin Districts.
  8. Ensure that French language services are available on a day to day basis as outlined in the French Language Services Implementation Plan.
  9. Oversee, develop, coordinate, promote, and delegate responsibilities for the delivery of HIV/HCV Awareness Week Campaigns and Conferences (i.e. Classroom Closet Conference, North Eastern Ontario Opening Doors Conference and others as appropriate).

 Program Planning Evaluation, Monitoring and Development and Management

  1. Oversees the planning, implementation and evaluation of Réseau ACCESS Network’s Programs and Services Department.
  2. Assist in developing evaluation tools while ensuring that clients are an integral part of the evaluation and feedback process.
  3. Supports the Executive Director in assessing emerging needs and issues of people living with and affected by HIV and/or HCV to ensure that appropriate models of prevention and support are developed and implemented.
  4. Maintains and strengthens existing community partnerships, and actively seeks new opportunities for community partnership and collaboration.
  5. Ensures maximum opportunities for community partnerships in all aspects of program development, including the design, implementation and evaluation of programs and services.
  6. Seeks client and volunteer input on programs and services to ensure responsiveness and relevance of Réseau ACCESS Network’s programs and services.
  7. Working with the Complaints Process Policy, responds to client, volunteer and community complaints where appropriate.
  8. Develops new programs in consultation with the Executive Director and in partnership with staff and other agencies.


Human Resources Planning and Management

  1. Directly responsible for the management of approximately eight staff including recruitment, orientation, and performance management (in conjunction with the Executive Director).  Provides regular support and supervision to all staff.
  2. Participates in full range of HR activities including recruitment, selection, staff orientation, training and professional development, and performance management in conjunction with the Executive Director.
  3. Delegates responsibilities among direct service staff, including managing interim and transitional arrangements in support of new programming or staff transitions.
  4. Coordinates department meetings and supports participatory leadership in department meetings.
  5. Assists in determining staffing requirement for Réseau ACCESS Network and program delivery.
  6. Supports the implementation of the human resources policies, procedures and practices including the development of job descriptions for department staff.
  7. Assist in establishing positive, healthy and safe work environment in accordance with all applicable legislation and regulations.
  8. Implements a performance management process for designated staff, which includes monitoring the performance of staff on an on-going basis and conducting a bi-annual performance review.
  9. Approves employee leave request, i.e. vacation requests while maintaining optimal program coverage.
  10. Review and approve time management reports (tmrs)
  11. Participates with the Executive Director in relevant agency human resource and management activities.
  12. Ensures that organizational staff are trained and equipped to document their work using the OCASE/OCHART reporting system.
  13. Provide leadership and direction as to the day to day operations to personnel and volunteers.


Community Relations/Advocacy

  1. Establishes effective and good working relationships and collaborative arrangements with community groups, funders, politicians, and other organizations to help achieve the goals of the organization.


Agency Operations 

  1. Acts as the Acting Executive Director in the absence of the Executive Director.
  2. Participates as a member of the management team in the development, recommendation, implementation, and evaluation of policies and systems.
  3. Coordinate orientation and ongoing staff development of staff and volunteers.


Coordination Of Placement Students

  1. Recruit and act as first contact for placement students from various educational institutions.
  2. Supports the Agency’s preceptor mentorship initiative by working with educational institutions for potential placements within the agency. Works with appropriate staff to assist in selection and matching of students with appropriate Agency personnel / program.
  1. Develop and maintain strong partnerships with student placement supervisors within educational institutions.
  2. Adhere to agency placement guidelines in recruitment and allocation of placement students.
  3. Work with members of the multidisciplinary team to allocate appropriate placement students based on project availability and staff supervision.


Media Responsibilities

  1. In consultation with the Executive Director and when appropriate, act as spokesperson to media requests on issues of key affected populations.
  2. Represent Réseau ACCESS Network at public meetings and committees and direct partnership relationship strategies to advance the mission of the organization.
  3. Develop and maintain Internet communication platform (website, twitter, YouTube, Facebook, etc,) on issues of key affected populations.


Assist in fundraising projects and/or other duties as deemed important and appropriate by the Executive Director and mutually agreed upon.



  1. Degree in Social Work, or Health related field with an emphasis on community development, health care management, or combination of education and experience.
  2. Understanding of the health and issues of People living with HIV and/or HCV including a well-developed knowledge of relevant resources.  Demonstrated knowledge of the social and political issues surrounding HIV and/or HCV.
  3. A minimum of 3 to 5 years of management / team supervision experience in a community-based, non-profit organization, with a strong focus on program development, coordinator or management.
  4. Experience developing and implementing human resource policies and procedures.  Knowledge of applicable employment legislation.
  5. Excellent case coordination and documentation skills.
  6. Demonstrated knowledge and experience of harm reduction principles and practices.
  7. Expertise in community development focusing on marginalized communities.
  8. Experience working within an anti-racist / anti-oppressive framework.
  9. Experience in project management and evaluation, including the capacity to develop and monitor evaluation frameworks and employee the logic model in program delivery and evaluation.
  10. Ability to conduct objective program reviews and engage in organizational planning and policy and procedure development discussions.
  11. Strong problem solving and communication skills and ability to effectively communicate, both orally and in writing.
  12. Demonstrated ability to anticipate problems/conflicts and take appropriate actions, to organize and prioritize work.
  13. Sound decision-making and judgment skills with the ability to effectively manage communications and community, committees and coalitions.
  14. Demonstrates a commitment to a healthy and safe workplace for self and others by taking all reasonable precautions and working in compliance with Réseau ACCESS Network’s related policies, health and safety legislation and best practices.
  15. Ability to organize, set priorities and manage multiple tasks.
  16. Demonstrates ability to manage resources effectively.
  17. Demonstrated knowledge of Indigenous communities and organizations as well as an understanding of the effects of intergenerational trauma on Indigenous persons an asset.
  18. Fluency in French and English, both oral and written is preferred.

Working Conditions

  • Physical requirements include the dexterity to reach, stand, squat, twist, lift light loads, and the ability to do sedentary work.
  • Must be flexible to work evenings and weekends.
  • Must be able to work in a variety of settings.
  • 35 hour work week, overtime compensated by time off in lieu.
  • Must have access to a vehicle and valid driver’s license.



website ASO411

phone 1.705.688.0500 (local)

phone 1.800.465.2437 (toll-free)


website  CATIE – Hepatitis C & HIV Info

phone 1.800.263.1638


website  Canadian AIDS Society

phone 1.800.668.2437


website  HIV Legal Network

phone  416.595.1666


website  Community Drug Strategy


website  ConnexOntario

phone  Drug & Alcohol 1.800.565.8603 

phone  Mental Health 1.866.531.2600


website  Gay Men’s Sexual Health Alliance

phone  1.800.839.0369


website  HALCO - HIV & AIDS Legal Clinic ON

phone  1-888-705-8889


website  LGBT Youth Hotline

phone  1.800.268.YOUTH


website  Ontario AIDS Network

phone  1.800.839.0369


website Ontario HIV Treatment Network

phone  1.877.743.6486


website SWANS


website  WHAI


website  World Hepatitis Alliance